Contact information
Contact Us
Effective Date: August 6, 2026
Thank you for visiting TK Trade.
We are committed to providing professional customer service and are always happy to assist you with any questions regarding our products, orders, shipping, or after-sales support.
If you need assistance, please contact us using the information below.
Business Information
Trading Name
TK Trade
Legal Business Name
Yiwu Kebo Outdoor Products Co., Ltd.
Customer Support
tktradeyiwu@gmail.com
We aim to respond to all inquiries within 24–48 business hours.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)
Closed on weekends and public holidays.
Business Address
Yiwu Kebo Outdoor Products Co., Ltd.
4-3-3 Building 4,
Niannianhong Phase II,
Choujiang Street,
Yiwu City,
Zhejiang Province,
China
Postal Code: 322000
Customer Service
For assistance regarding:
- Order status
- Shipping information
- Returns & refunds
- Product inquiries
- Payment issues
- Wholesale cooperation
- Business partnerships
Please contact us by email.
Order Support
To help us assist you more efficiently, please include the following information when contacting us:
- Order Number
- Customer Name
- Email Address
- Description of your issue
- Photos (if applicable)
Live Shopping Support
Many of our products are selected during our TikTok live shopping events.
If you have questions regarding products shown during a live stream, please contact us after placing your order confirmation.
Our customer support team will be happy to assist you.
Response Time
We normally respond within 24–48 business hours.
Response times may be slightly longer during weekends or public holidays.