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Refund Policy

Effective Date: August 6, 2026

Thank you for shopping with TK trade.

We are committed to providing quality products and excellent customer service. Please review our refund and return policy carefully before placing an order.

1. Order Confirmation

All products are selected by customers during our TikTok live streams or through direct communication.

Before payment, we will provide:

  • Product photos
  • Product specifications
  • Color (if applicable)
  • Quantity
  • Unit price
  • Total order amount

Customers are required to review and confirm all order information before payment.

Once payment has been completed, the order will be processed according to the confirmed information.

2. Returns

Returns are accepted only under the following circumstances:

  • The wrong item was shipped.
  • The product arrived damaged.
  • The product has manufacturing defects.
  • Items are missing from the package.

Please contact us within 7 days after receiving your order.

Customers may be asked to provide:

  • Photos of the product
  • Photos of the package
  • Order number

3. Refunds

After verification, we may provide one of the following solutions:

  • Full refund
  • Partial refund
  • Free replacement
  • Reshipment of missing items

The refund method will follow the original payment method whenever possible.

4. Non-Returnable Items

Returns or refunds are generally not accepted for:

  • Customer changed their mind
  • Customer ordered the wrong item after confirmation
  • Minor color differences caused by monitor settings
  • Normal wear and tear after use
  • Damage caused by misuse or improper handling

5. Order Cancellation

Because our products are sourced and prepared according to each customer's confirmed order, orders cannot be canceled once the customer has confirmed the order and we have begun purchasing or preparing the products.

Customers may request an order cancellation only before the purchasing process has started.

If an order has already entered the purchasing or preparation stage, cancellation requests will not be accepted.

6. Shipping Damage

If the package is damaged during transportation, please contact us immediately.

We will work with the shipping carrier and provide an appropriate solution.

7. Lost Packages

If a package is confirmed lost during transportation, we will arrange either:

  • A replacement shipment
  • A full refund

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email:

tktradeyiwu@gmail.com

Response Time:

Within 24-48 business hours.